Quality Bed and Mattress Makers  

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Showrooms:  281 Hackney Road, London  E2 8NA

Parking:  The Yard, Yorkton Street, London E2 8NH

Open:   Mon - Fri 10 - 6  Sat 10.30 - 5  Sun 11 - 5.00

020 7739 3480

Since 1979

Frequently Asked Questions

1. Why is this Leather so Special?

     It is pure, uncorrected aniline leather, which means that during the tanning process, the patina of the hide is enhanced by          the use of natural oils. No pigments are used, so that the inherent grain and markings shine through.

     Each and every defect is clearly visible, and scarring, mottling, wrinkling and shading are distinctive features.

     Because it is natural material, aniline leather breathes better and wears longer than inferior, more processed leathers.

     Uncorrected aniline leather is the most expensive leather in the world. Why? Because only the very best hides are used.          Each hide, and so each piece of furniture is 100% unique and, because it is a natural product, will vary slightly in colour.

2. Don’t the Markings Weaken the Leather?

     No – they merely add to its charm. To remove the scars would destroy the look we are trying to achieve.

3. Why are they so Comfortable?

     The seat cushions have a foam filling, with an overlay of fibre. The density of the foam means that the cushions will mould       to your contours, and the fibre wrap gives the softness that is so welcoming. This perfect mix also holds its’ own shape, so       that the cushions are almost 'self plumping'.

4. Will there be a Problem with Colour Match between the Sofa and the Chair?

     All orders are colour matched at the factory. There are colour variations from hide to hide, however your sofa and chair          will be supplied from the same ‘batch’ of leather, so will be as closely colour matched as possible with a natural,                      uncorrected product. However just to be safe, we have put a swatch of leather under each seat, to be removed and                matched up with another piece. Should two pieces be bought, at different times.

5. Manufacturing Controls

     Produced using fine Italian leathers by our supplier(s), working to procedures established in conjunction with our Quality            Assurance Department.

6. What are the Frames made from?

     The frames are made from selected hardwoods and plywood (from Sustainable sources), and have a fully webbed seating          system.

7. How do I look after the leather?

     Any fingernail scratches can be removed with a warm damp cloth. Enquire with your supplier regarding Aniline Leather            care kits. Other specialist cleaning products are available to keep your leather looking beautiful.

8. I’ve just unwrapped my sofa, and the leather is scratched. How do I treat this?

     Simply rub the scratch gently with your finger – your body warmth will dissipate the waxy finish on the leather, which will           move to recover the mark. If this does not work, try rubbing with a clean cloth which has been lightly dampened with              clean, distilled water.

Customer Care Recommendations

   * Leather is a natural product and requires care to maintain the natural beauty of the product.

   * Under normal usage/conditions regular dusting and vacuum cleaning is crevices or bottoms is all that is necessary to clean your furniture.

   * For minor scratches on the surface, use a chamois or clean fingers to gently buff the scratch. If needed, moisten lightly with distilled water to work scratches out.

   * For minor spots and spills, wipe up any excess liquid immediately with a clean absorbent cloth or sponge.

   * If necessary, use a lightly moistened soft cloth with clean lukewarm water and let air dry naturally. If water is used, clean the entire area where the spot occurred.

   * Do not use soap or soak the stain heavily with water. This may cause more damage than the stain itself.

   * If the stain persists, it is recommended that the leather be cleaned by a professional leather specialist to avoid any potential damage to the leather.

   * For butter, oil, or grease wipe off excess with a clean dry cloth, and then leave alone as the spot should dissipate into the leather after a short period of time.

   * Protect your furniture from sun and direct light like any upholstery material. It can fade to some degree if exposed to the sun.

   * These are recommended or suggested methods of cleaning. Always try any cleaning method in a hidden area first to convince yourself of the results.